RBC weighs blocking Meta's Muse agent from customer data
10/20/2026 — 10/20, 21:19·1 sources (all)·1 reports (all)
Key takeaways
- Royal Bank of Canada CEO Dave McKay said in a Bloomberg Surveillance interview that he is considering blocking Meta's AI agent Muse from acc…
Background & analysis
On October 20, 2026, Bloomberg Technology reported that Dave McKay, president and CEO of Royal Bank of Canada, said he is considering blocking Meta's AI agent Muse from accessing the bank's customer information. The report described Muse as a popular artificial intelligence agent from Meta. McKay made the remarks in an interview on Bloomberg Surveillance, saying that the consumer has to be protected and that the bank, as an organization, is liable for that protection. The report did not say what prompted the consideration, when any block might take effect, or what consequences it could have, and it gave no indication of whether Meta has responded. The matter currently rests at the point of the bank's CEO publicly saying a block is under consideration, with no further action reported.
AI-generated from 1 reports · updated 7 hours ago
Latest turnRoyal Bank of Canada CEO Dave McKay said he is considering blocking Meta's AI agent Muse from accessing the bank's customer information. He said the bank must protect consumers and is liable for that as an organization, according to Bloomberg. The remarks were made during a Bloomberg Surveillance interview.
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Royal Bank of Canada CEO Dave McKay said he is considering blocking Meta's AI agent Muse from accessing the bank's customer information. He said the bank must protect consumers and is liable for that as an organization, according to Bloomberg. The remarks were made during a Bloomberg Surveillance interview.
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