AI booking agent charged one customer four deposits, flagged as fraud

According to a post on DEV Community, a home-services company reached out after receiving a chargeback warning letter about its AI booking agent, which had been collecting deposits for roughly seven months. Up to that point the dashboard looked healthy: booking rate up 11%, no-show rate down from 22% to 9%, and deposits comfortably into six figures. The trigger was a customer named in the letter. She opened her banking app, screenshotted four separate charges from the same company on the same card, and sent them to her bank with the word "fraud" attached. The four charges were deposits of $150 each, placed on a single card. The explanation given in the post is that the customer rescheduled three times, and each reschedule reran the booking flow and collected another deposit. The company reviewed deposits one booking at a time, with no one aggregating charges per customer. The account stops at the point where the customer filed the dispute with her bank; any later resolution is not covered in the material.